At Intimate Landscape we want you to be delighted every time you shop with us. However if you need to return an item please read our returns policy below…
You can return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see 'To return an item' below for details of how to return defective items to us.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you.
To return an item
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original packaging (if possible). Then send to the address below:
33, Hillside Park
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Cancelling an item
Under the United Kingdom's Distance Selling Regulations, consumers have the right to cancel the contract for the purchase of goods (within seven working days of delivery - provided they are then returned to us in their unopened form).
To cancel this contract, please write a letter giving the reason for cancelling within seven working days of the date that the item was delivered to you. Please package the relevant item securely and send it with the cancellation letter to
33, Hillside Park
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
If you are not satisfied with your purchase for any reason, you may return your item within 30 days and Fotomoto will refund the cost of your item. Shipping costs are not reimbursed.